Polycom Device Management Service for Enterprise

Centrally manage your Polycom voice devices securely from the cloud.


Voice communications continue to be vital to your organization’s efficiency, but managing those devices can cause strain on your IT team. Optimizing your limited IT resources while creating the best collaboration experience throughout your organization is a tough balancing act, but Polycom’s Device Management Service for Enterprise helps you achieve your goals by simplifying staging, deployment and management of your Polycom voice devices.

Complete Device Lifecycle Management

Spend less time throughout the entire device lifecycle with central device management.

Stage Your Phone Devices

• Use best practice templates & configurations for device features
• Preconfigure devices in bulk or individually
• Set up credentials, speed dials, & contacts

Simplify Phone System Deployment

• Group devices by type, site & groups
• Plug & play
• Validate device operation
• Import/export information for full control & flexibility

Easy On-going Management

• Manage & schedule software updates
• See device status
• Make real-time configuration changes

Secure Cloud Services

Polycom Device Management Services is a cloud portal accessible from anywhere with an internet connection, so you are never far from your devices.

Manage one or 50,000 voice devices

  • Extremely strong and rugged security foundation using TLS and HTTPS protocols
  • Quick troubleticket resolution via advanced logging framework tools
  • Utilize device licensing and usage reports to gain better visibility into your audio device investment
  • ISO/IEC 27001:2013 certified

Technical Overview

Supported Voice Devices

  • Trio 8500
  • Trio 8800
  • Trio Visual+
  • VVX series phones
  • CX5100
  • CX5500
  • SoundStructure VoIP interface

Polycom Cloud Relay Requirements:

Polycom Cloud Relay works as a container for Polycom Management Agent and Polycom Download agent in the devices to access Polycom Device Management Service. If deploying the Polycom Cloud Relay, you need the following tech requirements:

  • VMWare or Hyper-V
  • Polycom Device Management Service License
  • Valid PFX certificate
  • Reset PIN code on PDMS

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Polycom Device Management Service

Centrally manage your Polycom voice devices securely from the cloud.

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