Polycom Solutions for Service Providers


Polycom is driving a new era of unified communications and video solutions that is redefining how service providers deliver video, voice and content collaboration solutions.

Customers are looking to service providers to deliver innovative cloud-based UC and video services. Polycom infrastructure, endpoints, services, and go-to-market support give service providers all the tools they need to satisfy this large and growing market. Deliver innovative solutions with your cloud, and Polycom technology.

Unified Communications as a Service

Polycom, with our technology partners, help service providers deliver innovative UC solutions from the cloud. They can blend voice, video, mobile, and applications into a seamless customer experience.

RealPresence Web Suite

Polycom RealPresence Web Suite is an innovative collaboration solution providing an exceptional experience with the simplicity of a web browser – easily and naturally. It brings the power of web collaboration to anyone, anywhere with feature rich content sharing capabilities and enterprise-grade voice and video to help organizations bring new ideas to life while integrating easily with everyday workflows.

UC Infrastructure

The Polycom RealPresence Platform is the most comprehensive software infrastructure for universal video collaboration. It provides the carrier-grade scalability, reliability, performance and security needed by service providers powering the market-leading HD telepresence and video solutions of Polycom.

Provisioning Solutions

Polycom VoIP products are suitable in a variety of customer environments – large enterprises, medium and small business; either premise-based or as part of a service provider offering. The devices support a wide range of provisioning options.

HD Telepresence & Video

Polycom HD telepresence and video solutions leverage our innovative software and open standards-based approach to deliver great video collaboration experiences. Enjoy stunningly realistic telepresence experiences at the desktop, in a conference room or in an immersive environment -- at less than half the bandwidth.

Mobility Solutions

Today, more than one seventh of the population teleworks...and most of us are remote or mobile at least some of time. Polycom RealPresence Mobile is our free-to-download mobile software solution. It extends the enterprise-grade video collaboration capabilities of the Polycom RealPresence Platform beyond the conference room, office, and firewall so your employees can collaborate by video on their mobile tablets.

Voice Solutions

Customers often come to service providers seeking a hosted solution. Often that’s because they want robust communication capabilities at a small business price. These businesses can interact more professionally with their customers and better compete with larger businesses thanks to the advanced communications options from Polycom.

Global Services

Whether your customers rely on a managed or hosted solution, they expect excellence from your services. Polycom Global Services offers you unsurpassed expertise in voice, video, and data communications to help you protect the integrity of your conferencing environment. Service providers benefit from the Polycom Support and Professional Services portfolio, which assists in the planning, design, implementation, and management of your conferencing solution.

Open Visual Communications Consortium

The Open Visual Communications Consortium (the Consortium) is the first global visual communication exchange based on open standards that links service provider networks globally. By participating in the Consortium, service providers are better positioned to deliver breakthrough video connectivity and interoperability, drive business-to-business (B2B) applications, and usher in a new era of consumer visual communications.


Key Messages for Business Decision Makers

  • Faster time to revenue/ROI -  time to revenue with low TCO enables service providers to offer VaaS and white-label hosted solutions with a secure, interoperable, non-disruptive solution that easily integrates with existing service provider environments
  • Enable broader services portfolio - take advantage of strong market growth and revenue opportunities for public, private, and hybrid cloud services – and the fast-growing mobile video market – by providing managed or hosted cloud video solutions to enterprise customers or wholesale services to other service providers
  • Risk reduction - Polycom’s RealPresence Platform mitigates risk by providing industry leading interoperability with, Microsoft Lync, TIP, and other standards-based protocols and codecs over fixed and mobile networks and OVCC member networks
  • Carrier class features - Polycom’s RealPresence Platform delivers comprehensive management supporting open API integration with OSS/BSS systems along with carrier-grade scalable clustering with physical redundancy, non-service impacting failover, and multi-tenancy that powers revenue generating cloud services
  • Future-proof scalability - the industry’s highest scalability supporting up to 75,000 devices and 25,000 concurrent calls with resiliency and universal bridging capabilities that can scale in support of expanding or offering new video, voice, and mobile services

Key Messages for Technical Decision Makers

  • Built for carrier environments - carrier-grade scalability, resiliency and performance enabling low risk, high-leverage deployments through standards-based and proprietary interoperability of protocols and codecs
  • Easier services deployment - multi-tenanting virtualizes the RealPresence Resource Manager enabling shared resource cloud environments for greater scale in hosting multiple customers on the same infrastructure
  • Easier integration - open APIs for OSS/BSS integration for scheduling, billing (CDR), directory support, user management, conference control and management, with SDKs for user application development along with secure SNMP management
  • Highly interoperable - only platform to support Microsoft Lync, TIP, and standards-based protocols and codecs, including multi-network support for IP (H.323, SIP), PSTN, and ISDN with compatibility across applications, call control systems, and end points
  • Lower infrastructure impact - uses up to 50% less bandwidth than other solutions with H.264 High Profile and has 3.5x more resource capacity along with secure provisioning, monitoring, and management on a per tenant basis



Polycom Cloud Brochure
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Customer Stories

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