Polycom Network Readiness Services

Turn to Polycom for an assessment of your network’s readiness and performance before you deploy voice or video

Provide reliable, high-quality voice and video that drives adoption and user satisfaction over an optimally configured network

How well your network performs is key to the success of your voice and video solution deployment. For your employees to receive consistently high quality experiences, you want to be sure your network is ready to manage and support voice and video traffic.

By assessing your network’s performance before you deploy a Polycom solution, you can identify in advance any areas that may affect the performance of your solution.

Polycom is a leading expert in the requirements for high-performance voice and video traffic over an IP network. As such, it offers Network Readiness Services designed to share our knowledge with your network or IT team.  

This service may follow the Design phase and, if applicable, will use your  design plan to review your intended deployment and network design and compare them to Polycom best practices. Then, our consultants will identify any areas where you need to make changes.

These services utilize a test tool that analyzes the current implementation to identify areas where the network cannot consistently provide high-quality support.

By using the Network Readiness Services, you can:

  • Proactively ready your network for high-quality voice and video so it delivers the best user experience
  • Leverage Polycom expertise so it supports your in-house technical resources who may not be expert in the requirements of voice and video over IP
  • Prepare for the bandwidth demand that these new or upgraded workloads create in the network
  • Gain access to the PathView monitoring tool, which is licensed to operate for a year from initial deployment (with an option to renew) and is accessible by all appropriate enterprise stakeholders

These services analyze your network for best practices and actual performance in supporting the low loss, latency and jitter requirements needed to support high quality real time media for Unified Communications and Collaboration (UCC) solutions, and provides a report indicating the status of the network and a remediation plan for work that should be done to correct any issues discovered during the assessment.

Polycom Network Readiness Services include two key components:

1.  Network Assessment Essentials focuses on workshops and the planning activities to help you prepare for delivering real-time media solutions to end users.  It includes

  • Bandwidth Analysis: The demand created by the current or planned UCC deployment will be analyzed using a detailed modeling tool, and the demand will be compared to the available bandwidth on access links and core links that are or will be carrying real-time media traffic in the existing or planned deployment. The tool will provide a gap analysis indicating which links are over- or under-provisioned for real-time media support. Results from the analysis will be provided in the assessment reports.
  • Call Data Analysis (CDRs): CDRs from the existing deployment will be collected or the Skype for Business Online Call Quality Dashboard will be used to analyze as much history as is available. This data will be analyzed for packet loss to correlate with network test results and focus attention on those components of the environment that need the most help.
  • QoS Deployment Review: An analytical review of the enterprise Quality of Service (QoS) deployment will be conducted to determine if real-time media streams are being given appropriate priority in the per-hop forwarding behavior of each switch and router along the network paths used by these workloads.

2.  Network Assessment Advanced leverages hands on analysis and simulation of real-time media on your network to examine its current performance as well as modeling its potential to support the planned workloads.

  • PathView Network Test Tool – The Polycom PathView network test tool will be installed and configured to test network paths used by video conferencing to all room and telepresence endpoints in your deployment that are connected to the enterprise network and reachable via the ICMP protocol. This tool will be used to assess each network path, and to monitor the transport quality of these paths by testing loss, latency, jitter, QoS transparency and available bandwidth on an ongoing basis. The tool will be licensed to operate for a full year from initial deployment with an option to renew, and will be accessible by all appropriate enterprise stakeholders.

The Polycom Network Assessment Advanced Service can be delivered separately for those organizations who have gone through a Skype Operations Framework Network Assessment Essentials engagement as part of an Office 365 Cloud PBX or PSTN Conferencing migration and require a deeper examination of the actual performance, modeling expected traffic, or deeper guidance than the Network Assessment Essentials activities include.

The key deliverables for these network services are a written report and a meeting in which the report is presented and discussed. The report will include a review of each of the areas described above, identify shortfalls in the current deployment based on current best practices, and comment on the potential impact and severity of impact on the delivery of consistent high quality UCC services.


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