Polycom Managed Services

Maximizing the value of video collaboration
investments with Monitoring, Management, Hosting
and Operations Services

Polycom offers a breadth of services to help customers maximize their collaboration investments. Working directly with customers or with our partners to jointly deliver services, Polycom Services portfolio allows for an end-to-end delivery of services designed to plan, deploy, support, operate and manage video collaboration solutions.

Our Managed Services offerings allow you to outsource day to day technology management responsibilities to our team of experts as a strategic method to improve operations and accelerate a return on technology investments.  

Our team of experts offer simplified and dependable ITIL based processes that deliver better performance, support and service. Our offerings complement and enhance any level of Polycom product support services by supplementing 1st level support and adding proactive monitoring and remote management capabilities.

Remote Monitoring and Management Services

Remote Monitoring and Management Services allow Polycom to remotely monitor and manage the performance of your collaboration infrastructure and/or your Polycom video endpoints. We provide predictable network reliability, availability, and security for mission-critical video infrastructure, applications and endpoints.

Managed Services for Microsoft Teams

Managed Services for Microsoft Teams is a turnkey solution designed to bring agility and confidence to the entire enterprise without taking IT resources away from mission critical priorities. We’ll manage your migration from PBX or Skype for Business, coordinate all the components—including phones, headsets, voice handsets and video rooms—and proactively monitor and manage your infrastructure, network, platform, endpoints and service requests 24x7x365. Customized end user training based on your people, culture and environment needs means fast uptake to productivity. Analytics provide insights for real-time data driven business decisions.

The Managed Services for Microsoft Teams solution includes:

  • Deployment of best in class endpoints, including voice, headset and video devices for intelligent communications
  • Global SIP Direct Route Services and Support
  • Tenant user management – Microsoft phone system, Office 365 for voice
  • End user enablement – Setup and configuration of direct routing, voice policies and users
  • Customized end user training – based on your people, culture and Microsoft Teams environment
  • Proactive management and monitoring – SIP and PSTN voice sessions, performance and capacity management with Office 365 availability monitoring
  • Provide ear-to-ear monitoring of the Microsoft Teams environment

The demands on IT resources continue to grow as companies expand their communications strategies. Companies are looking to extend their collaboration capabilities, deploy and integrate new technologies and encourage adoption as the complexity of expanding UC enabled environments impact peak performance. Working with your IT team, Polycom technical experts can assess your environment, identify risks and build a plan to maximize the experience for your video users.

We provide predictable system reliability, availability, and security for mission-critical Polycom RealPresence solutions and your video endpoints. We offer greater flexibility to scale your collaboration investments to meet changing business requirements. We afford you the ability to maximize your collaboration investments with immediately available upgrades while robust reporting allows you to oversee management activities and use the data to make your IT decisions.

We deliver:

  • An assigned client manager as a central point of contact
  • Best-in-class proactive management, processes and capabilities to ensure peak performance of video collaboration investments.
  • Industry leading expert management and monitoring of video infrastructure, applications and endpoints.
  • The option to manage the entire collaboration experience in your UC-enabled environment.
  • Advanced tools for problem identification, resolution and reporting, 50% of issues proactively identified, 85% resolved remotely, and 99% uptime
  • Peace of mind by moving infrastructure, integration and implementation efforts off-site when appropriate.


Polycom helps you meet the challenges of technology adoption and manage costs of your day to day operations as the expanding use of virtual offices and mobile devices impact your increasingly complex  communications network. Our services help companies:

  • Focus on  strategic priorities while ensuring efficient operations
  • Easily respond to always on infrastructure demands by meeting service level objectives (SLOs)
  • Proactively detect and resolve  new threats
  • Predict then resolve issues faster through automation
  • Streamline and simplify management of new technologies
  • Improve  the return on your collaboration investments
  • Speed new technology adoption


Management to match your business model

Polycom Global Services Immersive Telepresence Conference and Operations Management Data Sheet


Poly Managed Services for Endpoints Essentials

This data sheet describes Poly's Remote Monitoring and Management for Endpoints, Essentials Service


Poly Remote Managed Services for Infrastructure

This data sheet describes Poly's Remote Monitoring and Management for Infrastructure Service


Polycom Managed Services for Microsoft Teams

This data sheet describes our Managed Services for Microsoft Teams service


Skype for Business Monitoring and Management

This data sheet describes Polycom's Remote Monitoring and Management services for Skype for Business on-premises infrastructure


Why Choose Managed Services Infographic

This infographic explains what Managed Services are and why a customer might choose them.


A Comprehensive Guide to Polycom Managed Services

This white paper provides an overview of Managed Services and Polycom's approach to delivering them.


Get the most from your Microsoft deployment

This white paper illustrates how Polycom Managed Services can help organizations expand Skype for Business or Microsoft Teams



Customer Stories


Polycom group video conferencing and managed services help Technicolor’s cross-functional teams collaborate across the globe.


It is a lot quicker to have Polycom host the gateway for us