We're with you every step of the way

See how we guide you through collaboration in the workplace, from design to management - and beyond.

Services for Polycom Collaboration Solutions

Every organization has its own challenges, needs, opportunities, timelines, and cultures. Achieve success with an industry expert that provides a clear roadmap and ongoing in-depth technical guidance. With Polycom's industry-leading collaboration services, you'll reduce risks and minimize the impact on your production environment—and get the most out of your investment through the benefits of collaboration.

Meet the Consulting Team

The Polycom consulting team is here to ensure your investment in our solutions delivers real business benefits and accelerates your return on investment.

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Services

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Consulting

Create the blueprint for a seamless collaboration solution.

All networks and businesses are unique. Let Polycom help you identify tried and tested use cases, understand technical interdependencies, reduce risk, and produce a collaboration solution that works exactly the way you want – while saving you resources, time and money.


Workspace Design Service
Envisioning Service
Consulting Services
Solution Design Service
Network Readiness Services
Client Service Manager
User Adoption Services

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Deployment

Simplify and accelerate your ROI.

Limited IT resources and complex multi-vendor environments can slow the deployment process. Get a faster return on your investment with Polycom collaboration support services. Our specialists and partners have deep experience in installation, implementation, and integrating your new collaboration solutions. This way your IT team can focus on other initiatives and employees can experience a seamless workflow.


RealPresence Clariti Deployment Services
Voice Services for Skype for Business
RealPresence Immersive Implementation
RealPresence Migration Services
SoundStructure Installation Service

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Managed Services

Get expert help in managing your collaboration solutions.

Your internal teams may not have the resources to manage your ongoing collaboration operations. Reduce the burden and keep your collaboration solutions reliable and cost-effective. Our experts and partners can ensure optimal operation, provide ongoing remote monitoring and hosting services, and help meet changing requirements while saving on operational expenses.


Managed services

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Customer Support

Keep your collaboration solutions up to date with the newest technology.

Technology moves fast, and you don't want to pass up new capabilities that could improve productivity. Get customer support options ranging from software updates and technical support to dedicated personnel assigned to your business. Our value-added options ensure your solution is always optimized, accessible, and up to speed.


Advantage Service and Advantage Plus Service
Elite Service
ImmersiveCare
Premier & Premier Software Only
Resident Technical Service
Hardware And Software Only Support

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Optimization

Ensure peak performance with key insights.

Getting the most from your collaboration solutions depends on how well it adapts to your business. We offer leading-edge collaboration services and collaborative technology tools that can help you onboard employees, deliver detailed usage analytics, and integrate collaboration into your existing applications. With these services and tools, you can drive lasting adoption, proactively manage your network, and better meet your business objectives.


RealAccess Analytics Service
RealAccess Asset Management Service
Network Monitoring and Remote Consultancy
RealPresence Platform Optimization
Pilot for Office 365 - Cloud PBX and PSTN Conferencing
Business Application Services
Microsoft Integration Services

RESOURCES

Take collaboration in the workplace to the next level

See how Polycom Services help your business succeed and be more collaborative.

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Polycom Services Drive Your Success

See how our collaboration services will ensure your success and help you maximize your return on investment.

Partner Services

Get the best-in-class collaboration services from our certified partners.

Many of Polycom's services are provided through our network of RealPresence specialized partners. Each is specially trained, certified, and ready to deliver the best portfolio of services for your collaboration solutions.

Find a partner

Why demand proactive vendors?

Learn how to close the expectation gap throughout the technology cycle—and get results.

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Resources

Why Polycom Services?


See how our consultants can help you plan, integrate, deploy and operate your UC solutions

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Utilization shouldn't be a guessing game

Polycom's utilization reports give you important insights into your collaboration in the workplace, specific to your environment.

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Polycom Utilization Reporting

Utilization reports take the guesswork out of important planning decisions that help you with future planning.

How Polycom Services Help You Succeed and Be More Collaborative

This video provides an overview of how Polycom Services can help organizations succeed and be more collaborative.

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How Polycom Services Help You Succeed and Be More Collaborative

This video provides an overview of how Polycom Services can help organizations succeed and be more collaborative.

Ensure Predictable Deployment Every Time

Take the guesswork out of designing, implementing and supporting your Polycom UC&C environment with Polycom Assured Design

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Ensure Predictable Deployment Every Time

Take the guesswork out of designing, implementing and supporting your Polycom UC&C environment with Polycom Assured Design

Support Services Overview

Overview of service options to help determine the right level of assistance and technical support


BROCHURES

Which Support Service is Right for You?

We offer a range of support services. Which is right for you?



INFOGRAPHICS

Why Choose Managed Services

This infographic explains what Managed Services are and why a customer might choose them.


INFOGRAPHICS

Elite Service Data Sheet

Data sheet for the Elite Service



Data Sheets
"With the Polycom RealAccess services delivery platform, Polycom has changed the way we approach asset and capacity management."

— Laurent Chartier, Global IT Building Manager, SCOR

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