Providing outstanding customer service for a rewarding guest experience is critical for the survival of a hotel or resort and is a key metric and one reason for the abundance of "frequent stay" programs. Hospitality companies with the highest guest loyalty levels are often the most successful.
But managing multiple locations, handling specific guest requirements, and coordinating a highly dynamic workforce are not easy tasks. Communications—both on-property and between properties—play a major role in determining the operational efficiencies and guest satisfaction levels that successful companies expect.
Polycom audio and video collaboration solutions turn the challenges facing today's successful hospitality companies into key opportunities.
Hospitality companies are using Polycom solutions to:
- Enhance customer service
- Increase customer satisfaction and loyalty
- Improve productivity
- Reduce costs