Voice Quality Monitoring: Polycom Productivity Suite Application

Voice Quality Monitoring: Productive Communication and Voice Solutions

Proactive monitoring and troubleshooting of voice-quality issues for faster problem resolution

Productive communication may be the greatest tool in any business. To facilitate clear verbal communications, you need desktop phones with crystal-clear voice transmission. 

The Voice Quality Monitoring feature of the Polycom Productivity Suite equips your IT managers with the monitoring tools they need to proactively collect voice-quality performance metrics and measurements in real-time. This can prevent related complaints and lost productivity.

With this feature, you can:

  • Replace many costly and complex troubleshooting voice solutions that require the use of network probes
  • Improve IT productivity by enabling real-time troubleshooting and problem resolution
  • Collect and transmit voice quality metrics directly from the phone in real time to help enhance effective communication in the workplace

With Polycom Productivity Suite Application: Voice Quality Monitoring,  IT Managers can monitor and troubleshoot voice quality issues more quickly.

  • Transmit metrics in real time, or near real time, directly from the phone in the standard RTCP-XR (IETF RFC 3611) format
  • Publish metrics using the SIP PUBLISH method
  • Provide flexible reporting and alarming based on metric triggers and/or events
  • Enable quick, real-time, system-wide troubleshooting while the affected customer is still on the phone

Resources

HD Voice Data Sheet

Increase productivity through voice quality and prepare for the workplace of the future.

DATA SHEETS

RealPresence Mobile Customer FAQ

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