RealPresence Platform Optimization

Helping you optimize Polycom infrastructure solutions so they perform at the highest possible level

RealPresence Platform Upgrade Service

Optimize performance and minimize downtime.  Have Polycom experts quickly and seamlessly upgrade your RealPresence Platform software.

Polycom RealPresence Platform Upgrade Services provide you with the expertise you need to plan and upgrade to the latest software release for your Polycom RealPresence Platform solution, taking into account any interdependencies.

This service is ideal when for you want to upgrade your existing Polycom RealPresence Platform software but stay focused on day-to-day responsibilities and minimize disruption to your collaboration solution.

To further help minimize disruption, this service is available outside of normal business hours.

The Polycom RealPresence Platform Upgrade Service consists of three key features:

  • Project Planning – This includes the discovery process, during which we outline key objectives, milestones and identified resources
  • Onsite Execution and Validation of the Latest Software Upgrades – We perform this for up to three Polycom RealPresence Platform solution products
  • Post-Migration – We provide onsite support immediately after you complete the upgrade process to help ensure a smooth transition to the new environment

Polycom RealPresence Endpoint Upgrade Service

To assist you, Polycom offers the Polycom RealPresence Endpoint Upgrade Service. It is a complementary service to the RealPresence Platform Upgrade Service.

This service is available for those customers who have already implemented Polycom RealPresence Room or Desktop Telepresence systems in a production environment, but are running a non-current version of the software.

Through this service we plan and execute the upgrade -- to the latest relevant and generally available software release -- for up to 15 RealPresence Room or Desktop Telepresence systems.


Resources

Polycom Services Portfolio

This brochure provides an overview of the portfolio of services available from Polycom

BROCHURES

Professional Services

Transform your unified communications strategy into a competitive advantage

BROCHURES

Support Services Overview Brochure

Overview of service options to help determine the right level of assistance and technical support

BROCHURES

RealPresence Platform Optimization Services Data S...

Polycom Solution Sheet Template

DATA SHEETS

RealPresence Platform Upgrade Service Data Sheet

Learn more about the specific business challenges this solution addresses and its key features, benefits and technical specifications.

DATA SHEETS

Reporting and Analytics Matrix

This matrix is a great way to view a side-to-side comparison of the different reporting and analytic tools Polycom has to offer

DATA SHEETS

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