Customers today have more complex and integrated UC&C environments. Environments you want to link together so they will work as seamlessly as possible and provide your users an easy to use and consistent quality of experience. The business benefits of using Polycom Services include end-user and customer satisfaction, higher productivity and ROI with increased user adoption of your voice and video communication and collaboration solution.
The growing range of technologies and applications available makes it difficult for in-house resources to have the knowledge and expertise for every technology, to understand the interdependencies, and to manage the integration of these solutions into your environment.
When you use Polycom services, you can:
- Gain access to in-depth and diverse technical expertise
- Strategize as to how best to prepare your environment for new technology
- Reduce risks and minimize impact to your production environment
- Augment your internal resources with expert technical consultants
- Obtain financing and funding solutions with Polycom Capital, Grant Assistance and E-rate Assistance
Helping customers globally to achieve consistent video collaboration quality, increased ease of use, higher productivity and ROI while enjoying a lower TCO; all which drive business benefits for the customer from initial planning stages through entire solution lifecycle.
A range of detailed design services for deploying your organization’s solution...and assessment and readiness services for proactively managing your network’s performance.
When you rely on Polycom experts to seamlessly deploy your solution, the risks and impact to your production environment decline.
Tighter integration into your unified communications environment means maximum return on investment and user adoption. UC Professional Services provide the expertise to seamlessly integrate your Polycom solution with Microsoft and IBM technology or through our API’s for software integration.
Supporting customers to maximize the use of their solution though a range of User Adoption Services and providing a flexible choice of ongoing technical Support services to keep your solutions up and running, and available when your users need them. Operational Services provide ongoing performance management of your entire solution. By optimizing your solution, you extend and expand the usefulness of your Polycom environment.
Polycom can help you align your video collaboration with your work environment and business goals through our unique Adoption Services suite. Adoption Services provide a complete methodology that includes five stages: Adoption Consulting, Technology Optimization Services, the Adoption Portal, the Adoption Campaign, and Support and Measurement of the strategy.
A comprehensive range of support services that protect your investment, maximize your ROI and deliver peace of mind
Let Polycom optimize your infrastructure solutions so your users have the best possible communications experience
Our Partners and Service Providers can quickly deliver Video-as-a-Service on a subscription basis through the RealPresence Cloud. Which offers enterprise grade video with carrier class scalability, security, reliability and availability whether delivered through Polycom Service Providers or Polycom VaaS Partners.
Our partner service specializations distinguish those partners who make the commitment to excellent service performance. Partner enablement services work hand-in-hand with our partners’ service organizations to maximize our customers’ investments.
The Service Specialization Programs provides partners the ability to offer the complete solution by deploying and supporting Polycom video solutions. They meet stringent criteria to ensure that their technical support personnel are appropriately trained and skilled to offer the best customer service possible. Always check your service provider is a Polycom Service Specialized partner when you are purchasing their own branded support or deployment services.
Partners can go directly to the Polycom partner portal for more information.
Polycom Service program terms and conditions for end user customers, translated versions also available
Increase your buying power and maintain your competitive edge with easy, flexible, and collaborative financing focused on creating the optimal solution for your business.