Customers today have more complex and integrated UC&C environments. Environments you want to link together so they will work as seamlessly as possible and provide your users an easy to use and consistent quality of experience. The business benefits of using Polycom Services include end-user and customer satisfaction, higher productivity and ROI with increased user adoption of your voice and video communication and collaboration solution.
The growing range of technologies and applications available makes it difficult for in-house resources to have the knowledge and expertise for every technology, to understand the interdependencies, and to manage the integration of these solutions into your environment.
When you use Polycom services, you can:
- Gain access to in-depth and diverse technical expertise
- Strategize as to how best to prepare your environment for new technology
- Reduce risks and minimize impact to your production environment
- Augment your internal resources with expert technical consultants
Through a set of innovative applications, Polycom RealAccess services delivery platform provides customers with important data on utilization, capacity and success rates, giving IT administrators the information they need to make faster and smarter decisions.
Helping customers globally to achieve consistent video collaboration quality, increased ease of use, higher productivity and ROI while enjoying a lower TCO; all which drive business benefits for the customer from initial planning stages through entire solution lifecycle.
A range of detailed design services for deploying your organization’s solution...and assessment and readiness services for proactively managing your network’s performance.
When you rely on Polycom experts to seamlessly deploy your solution, the risks and impact to your production environment decline.
Let Polycom optimize your infrastructure solutions so your users have the best possible communications experience
Supporting customers to maximize the use of their solution though a range of User Adoption Services and providing a flexible choice of ongoing technical Support services to keep your solutions up and running, and available when your users need them. Operational Services provide ongoing performance management of your entire solution. By optimizing your solution, you extend and expand the usefulness of your Polycom environment.
Polycom Managed Services deliver state-of-the art monitoring,management, hosting and operations services to optimize your investments in the RealPresence Platform and video endpoints.
Our Partners and Service Providers can quickly deliver Video-as-a-Service on a subscription basis through the RealPresence Cloud. Which offers enterprise grade video with carrier class scalability, security, reliability and availability whether delivered through Polycom Service Providers or Polycom VaaS Partners.
Our partner service specializations distinguish those partners who make the commitment to excellent service performance. Partner enablement services work hand-in-hand with our partners’ service organizations to maximize our customers’ investments.
The Service Specialization Programs provides partners the ability to offer the complete solution by deploying and supporting Polycom video solutions. They meet stringent criteria to ensure that their technical support personnel are appropriately trained and skilled to offer the best customer service possible. Always check your service provider is a Polycom Service Specialized partner when you are purchasing their own branded support or deployment services.
Partners can go directly to the Polycom partner portal for more information.