Organizations must continue to implement new communication technologies to stay competitive in today's technology-centric marketplace. As business communication needs become more complex, the development and implementation of a collaborative solution becomes critical to realizing strategic business goals.
That is why Polycom Global Services is focused on providing and delivering timely and innovative business solutions to help you meet your strategic goals.
Polycom Professional Services consultants are highly qualified and have extensive technical and project management experience in all aspects of assessment, planning, design, implementation and management of video and audio conferencing networks, applications and operations.
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Go Green Assessment Service
- Reduce your carbon footprint – Use Polycom to conserve resources, emissions and harmful discharges resulting from unnecessary business travel
- Improve productivity and efficiency – Allow employees to be productive, while working from home or remote sites through the use of green technologies
- Realize immediate carbon savings – With the use of Polycom voice, video and Web technologies
- Deployment recommendations – Guidance from industry leading experts to ensure your Go Green initiatives are well positioned
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Performance Benchmarking and Best Practices Assessment
- Service quality – ensure successful video conferencing experience
- Operational efficiency – the right mix of capacity and resources
- Business benefits – increase your competitive advantage
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IP Network Consulting
- Industry leading technical experts
- Experience in IP network design and implementation
- Assistance in avoiding common pitfalls
- Troubleshoot current network issues
- Plan a network transition to IP
- Assessment of an existing network for optimization and performance
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High Definition Readiness Services
- Test your network for: Bandwidth, QoS, Call Quality
- No installation surprises – Find out if your network is ready before installation day
- Reduce number of vendors – Polycom does it all for you with minimal affect on business
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On Demand Conferencing Service
- Unified conferencing with Polycom and Certified 3rd Party products
- Polycom technical experts handle integration for you
- Lowered operational risks through best practices
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Database Support Service
- Supplies a cohesive plan for database back-up and recovery
- In-depth consultation validates your database configuration
- Design work that ensures sustained database integrity
- Ongoing database support by Product Support Specialists
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Project Managed End Point Installation
- Expert installation and configuration services
- Centralized Coordination for on-time installation
- Proven Project management methodologies
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Code Upgrade Service
- Keeps your Polycom platform up to date
- Expert validation of network and equipment upgrade readiness
- Smooth upgrades when technical experts handle it for you
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Optimization and Utilization Service
- Optimize and improve the stability of your Polycom Platform
- Expand the use of your solution to achieve business objectives
- Identify areas of improvement to increase return on investment
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VoIP and Video Compliance Assessment
- Expert technical resources assess and validate conferencing strategy
- Identify issues-before they impact deployment
- Minimize risks and avoid unexpected costs or delays
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Enhanced Reporting
- Time saving reports give insight into key operational data
- Provides guidance for sizing of video and audio operations
- Performance tracking allows for faster rate of return on investment
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ISDN to IP Transition Workshop
- Two- day interactive workshop for all stakeholders
- Results of your workshop captured in a report
- Discuss and analyze best way to transition your network to IP:
- Video, voice, web conferencing architecture
- Infrastructure verification
- Overall transition project planning
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Implementation Services
- Fast efficient deployment
- Minimizes disruption to your network
- Ensures solution configured for your business
- Allows you to focus on your core business
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Advanced Project Management
- Single point of contact for all parties
- Industry leading senior Project Managers
- Complete management of solution implementation
- Smooth, seamless implementation or upgrade
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Audio Conferencing Integration
- Integration of audio system and back end applications
- Development of necessary software applications for install, testing and training
- Ongoing operational support plan