Polycom Managed Services

Maximizing the value of video collaboration
investments with Monitoring, Management, Hosting
and Operations Services

Polycom offers a breadth of services to help customers maximize their collaboration investments. Working directly with customers or with our partners to jointly deliver services, Polycom Services portfolio allows for an end-to-end delivery of services designed to plan, deploy, support, operate and manage video collaboration solutions.

Our Managed Services offerings allow you to outsource day to day technology management responsibilities to our team of experts as a strategic method to improve operations and accelerate a return on technology investments.  

Our team of experts offer simplified and dependable ITIL based processes that deliver better performance, support and service. Our offerings complement and enhance any level of Polycom product support services by supplementing 1st level support and adding proactive monitoring and remote management capabilities.

Remote Monitoring and Management Services

Remote Monitoring and Management Services allow Polycom to remotely monitor and manage the performance of your collaboration infrastructure and/or your Polycom video endpoints. We provide predictable network reliability, availability, and security for mission-critical video infrastructure, applications and endpoints.

The demands on IT resources continue to grow as companies expand their communications strategies. Companies are looking to extend their collaboration capabilities, deploy and integrate new technologies and encourage adoption as the complexity of expanding UC enabled environments impact peak performance. Working with your IT team, Polycom technical experts can assess your environment, identify risks and build a plan to maximize the experience for your video users.

We provide predictable system reliability, availability, and security for mission-critical Polycom RealPresence solutions and your video endpoints. We offer greater flexibility to scale your collaboration investments to meet changing business requirements. We afford you the ability to maximize your collaboration investments with immediately available upgrades while robust reporting allows you to oversee management activities and use the data to make your IT decisions.

We deliver:

  • An assigned client manager as a central point of contact
  • Best-in-class proactive management, processes and capabilities to ensure peak performance of video collaboration investments.
  • Industry leading expert management and monitoring of video infrastructure, applications and endpoints.
  • The option to manage the entire collaboration experience in your UC-enabled environment.
  • Advanced tools for problem identification, resolution and reporting, 50% of issues proactively identified, 85% resolved remotely, and 99% uptime
  • Peace of mind by moving infrastructure, integration and implementation efforts off-site when appropriate.

 

Polycom helps you meet the challenges of technology adoption and manage costs of your day to day operations as the expanding use of virtual offices and mobile devices impact your increasingly complex  communications network. Our services help companies:

  • Focus on  strategic priorities while ensuring efficient operations
  • Easily respond to always on infrastructure demands by meeting service level objectives (SLOs)
  • Proactively detect and resolve  new threats
  • Predict then resolve issues faster through automation
  • Streamline and simplify management of new technologies
  • Improve  the return on your collaboration investments
  • Speed new technology adoption

Resources

Remote Monitoring and Management services

This data sheet describes Polycom's Remote Monitoring and Management services for Polycom infrastructure and endpoints

DATA SHEETS

Skype for Business Monitoring and Management

This data sheet describes Polycom's Remote Monitoring and Management services for Skype for Business on-premises infrastructure

DATA SHEETS

Why Choose Managed Services Infographic

This infographic explains what Managed Services are and why a customer might choose them.

INFOGRAPHICS

A Comprehensive Guide to Polycom Managed Services

This white paper provides an overview of Managed Services and Polycom's approach to delivering them.

WHITE PAPERS

Videos

Customer Stories

Verifone

Redefine point of sale with collaboration